Shipping & Delivery Policy

Last Updated: 2 August 2026

Thank you for shopping with MedyDOGS. We are committed to delivering your order safely and efficiently throughout South Africa.

1. Delivery Areas

We currently deliver to all major cities and towns within South Africa. Delivery to remote or outlying areas may require additional transit time.

2. Processing Time

• Orders are processed within 1–3 business days after payment has been successfully received.
• Orders are processed Monday to Friday, excluding South African public holidays.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

Once your order has been dispatched, estimated delivery is:

• 8–11 Business Days within South Africa.

Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, peak shopping periods, customs inspections (where applicable), or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Any promotional free shipping offers will be be clearly indicated on our website.

5. Courier Service

Orders are delivered by trusted third-party courier partners, including Aramex Door-to-Door or another courier selected by MedyDOGS.

A tracking number will be emailed once your order has been dispatched.

6. Delivery Delays

While we strive to meet the estimated delivery times, delays may occasionally occur due to factors outside our reasonable control, including but not limited to:

• Severe weather conditions
• High parcel volumes
• Public holidays
• Courier operational delays
• Industrial action
• Incorrect delivery information supplied by the customer

MedyDOGS cannot guarantee delivery dates and shall not be held liable for delays caused by third-party couriers or events beyond our reasonable control. However, we will assist customers in tracking and resolving delayed shipments wherever possible.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an incorrect address is supplied, additional shipping charges may apply should the parcel need to be redirected or reshipped.

MedyDOGS is not responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.

8. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

Please allow up to 24 hours for tracking information to become active.

9. Delivery Acceptance

Risk in the goods passes to the customer upon successful delivery to the nominated delivery address.

Customers should inspect their parcel upon delivery. If the packaging appears damaged, please notify the courier immediately and contact us within 48 hours with photographs.

10. Lost Parcels

If your parcel has not arrived within the estimated delivery period, please contact our customer support team.

We will investigate the shipment with the courier and keep you informed throughout the process.

If the courier confirms that the parcel has been lost, we will arrange a replacement or refund where required by applicable South African consumer law.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us through the contact details provided on our website.

We aim to respond to all enquiries within 1–2 business days